Everything you need to offer order
protection under your brand.

About five minutes. Install from the Shopify App Store, choose where protection appears, set your fee and coverage, and publish.

Both, and you decide. The cart extension runs on any Shopify plan. The checkout extension uses Checkout Extensibility, which is Shopify Plus. Plenty of brands start cart-only and add checkout later.

Yes. Protectly detects Rebuy Smart Cart and appears inside its cart drawer automatically, with no code, theme edits, or Rebuy settings to change. When a shopper checks out from the Rebuy cart, including with Shop Pay, their protection choice is applied first, and Rebuy’s own features like a terms checkbox or pre-purchase upsell still run. If anything unexpected happens, the shopper still reaches checkout.

Yes. Connect Klaviyo from the Integrations page in the Protectly app and approve access. A sample of every event is sent to your own address right away, so each flow trigger exists before a real customer reaches it. Seven metrics appear in your Klaviyo account: Shipping Protection Purchased, Protection Claim Filed, Protection Claim In Review, Protection Claim Awaiting Review, Protection Claim Approved, Protection Claim Denied, and Protection Claim Payout Failed. Use them for customer emails, such as a branded “you’re protected” flow or a claim-status series, and for internal alerts to your team, such as a claim still waiting on a decision past your review threshold or a refund Shopify refused. Connecting doesn’t turn our emails off; that’s a separate toggle per email, so you can build your flows first and switch ours off when you’re ready. If Klaviyo is disconnected, paused, or failing, our emails switch back on automatically. The purchase event carries the claim link, so your emails can still tell shoppers how to file. Protectly only sends events to Klaviyo; it never reads your lists or profiles.

All of it. Colors, icon, headline and body copy, placement, and whether protection is pre-selected or a plain opt-in. Your protection offer can also inherit your storefront theme’s colors and font instead of using a fixed palette.

Protectly drafts them from your configuration. Pick your covered scenarios, coverage limit, and claim window, and your terms of service, a customer-facing FAQ, and internal SOPs generate as you go. All of it is yours to edit before you publish.

On your domain, styled as part of your storefront. Most brands link it from the footer, the help or returns page, and the shipping confirmation email. It is included on every plan.