Works where your team lives.
Protectly plugs seamlessly into the helpdesk, email, and cart tools your store already runs on.
HelpdeskResolve claims without leaving the ticket.
When a customer writes in, their protected orders appear beside the ticket.
- Coverage, delivery status, and claim window at a glance
- File, approve, or deny a claim from the sidebar
- Every decision records which agent made it
Email marketingCustomer emails and team alerts, from your own flows.
Every step of a protected order lands in Klaviyo as an event, from purchase to payout.
- Customer updates in your own templates and voice
- Team alerts when a claim stalls or a payout fails
- Sample events sent on connect, so every trigger is ready
CartProtection inside Smart Cart.
Your protection offer shows up inside the Smart Cart drawer automatically.
- No code, theme edits, or Rebuy settings to change
- Protection carries through to Shop Pay checkout
- Rebuy's own checkout features keep running
From claim to resolution in about two clicks
- 1
Customer files a claim
Through your branded claims portal, or by writing in to your support team.
- 2
It shows up beside the ticket
Protectly matches the customer by email and lists their protected orders: coverage, delivery status, what they paid, and how much of the claim window is left.
- 3
Your agent approves it in Gorgias
Approve as a refund, replacement, or store credit, or deny it with a reason. No second tab, no copying order numbers.
- 4
Shopify does the rest
The refund, replacement order, or store credit is created in Shopify automatically, and the decision is logged with the agent who made it.
Every step of the claim, as a flow trigger
- 1
Shopper buys protection
Shipping Protection Purchased triggers your “you’re protected” email, with the claim link included.
- 2
Claim is filed
Protection Claim Filed confirms receipt to the customer and can alert your team at the same time.
- 3
Claim waits too long
Protection Claim Awaiting Review fires when a claim sits past your review threshold, so nothing stalls unnoticed.
- 4
Claim is decided
Protection Claim Approved or Denied sends the outcome in your voice. If Shopify refuses the payout, Protection Claim Payout Failed alerts your team.
From cart drawer to protected order
- 1
Shopper opens Smart Cart
Your protection offer appears in the drawer, in your name and at your price. Nothing to install in Rebuy.
- 2
They add protection
One toggle, right beside the items and the free-shipping bar.
- 3
They check out
Their protection choice is applied before checkout, including Shop Pay, and Rebuy’s terms checkbox and upsells still run.
- 4
The order is protected
The fee is yours, and if anything goes wrong, the claim runs through your branded portal like any other order.
Using another tool?
Tell us what your store runs on. Your requests shape what we build next.